Returns, Refunds & Cancellations
Return Policy Overview
Logical Wholesale Solutions accepts returns of most stocked items within 30 days of delivery. To be eligible for a return, items must be unused and remain in their original, unopened packaging. A Return Merchandise Authorization (RMA) number is required for all returns. Refunds are processed to the original payment method after the returned items have been received and inspected.
30-Day Return Window
The 30-day return period commences on the date of delivery as recorded by the shipping carrier. To initiate a return, customers must request an RMA number within this 30-day timeframe. Returns received beyond 30 days from delivery without prior authorization may be refused or subject to a restocking fee at our discretion.
Condition Requirements for Returns
For a return to be accepted and a full refund issued, stock items must meet the following criteria:
- Unused Condition: The item must not show any signs of use, wear, or installation.
- Original Packaging: The item must be returned in its original manufacturer’s packaging. This includes all boxes, bags, inserts, and accessories.
- Unopened Packaging: The original packaging must be unopened and undamaged, with any factory seals intact.
Items Not Eligible for Return
The following categories of items are generally not eligible for return:
- Opened Chemicals and Lubricants: For safety and quality control reasons, any chemicals, lubricants, paints, or similar liquid products that have been opened or whose seals have been broken cannot be returned.
- Cut-to-Length Products: Items that are cut or prepared to a specific length for an order, such as electrical wire, cable, or hydraulic/pneumatic hose, are considered custom-cut and cannot be returned.
- Special-Order and Non-Stock Items: Products that are explicitly identified as special-order or non-stock at the time of purchase are procured specifically for your order and are not eligible for return.
Return Merchandise Authorization (RMA) Process
All returns require a valid RMA number. Items returned without an RMA number will not be accepted and will be returned to the sender at their expense.
To obtain an RMA number, follow these steps:
- Contact Support: Email support@logicalwholesalesolutions.store with your original order number and a clear description of the item(s) you wish to return. Please include the reason for the return.
- RMA Issuance: Our support team will review your request. If the return meets our policy criteria, an RMA number and detailed return instructions will be provided via email.
- Packaging for Return: Securely package the item(s) in appropriate shipping materials to prevent damage during transit. Write the RMA number clearly on the exterior of the shipping box. Do not write directly on the manufacturer’s product packaging.
- Shipment: Ship the item(s) to the address provided with your RMA instructions. We recommend using a trackable shipping method and retaining your shipping receipt until the refund is complete.
Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return:
- Customer-Initiated Returns: For returns that are not due to an error on our part (e.g., customer changed mind, no longer needed, incorrect item ordered by customer), the customer is responsible for all return shipping costs.
- Logical Wholesale Solutions Error: If the return is a result of our error, Logical Wholesale Solutions will cover the return shipping costs. This applies to situations where:
- The wrong item was shipped.
- The item was damaged in transit upon arrival.
- The item received was not as described on our website.
In such cases, we will provide a pre-paid return shipping label or arrange for pickup.
Refund Processing
Once your returned item(s) are received at our facility, they will undergo an inspection to ensure they meet the return policy criteria. Provided the item(s) are in acceptable condition:
- Refund Method: Refunds will be issued back to the original payment method used for the purchase. This includes Visa, Mastercard, American Express, and Discover.
- Processing Time: Refunds are typically processed within 5-10 business days of our receipt and inspection of the returned items. The exact time it takes for the credit to appear on your statement may vary depending on your card issuer.
- Statement Descriptor: The refund will appear on your statement from LOGICAL WHOLESALE.
Damaged or Incorrect Shipments
If you receive an item that is damaged in transit, or if an incorrect item was shipped, it is important to report this promptly. Please contact support@logicalwholesalesolutions.store within 3 business days of delivery to report any discrepancies or damage. Provide your order number, a description of the issue, and photographic evidence of damage to the packaging and/or item if applicable. We will arrange for a replacement or a full refund, and cover all associated shipping costs.
Cancellations Before Dispatch
Orders can be cancelled at no charge at any time before they are dispatched. To cancel an order, please email sales@logicalwholesalesolutions.store with your order number as soon as possible. If the order has already been dispatched, it will then fall under our standard return policy.